CANCELLATION & REFUND POLICY

Last Updated: 3 September 2026

At ONE SMALL DROP, we aim to provide reliable packaged drinking water and a smooth ordering experience. This Cancellation & Refund Policy explains the terms applicable to cancellations, refunds and related requests for products or orders placed with us.

1. ORDER CANCELLATION

Cancellation requests may be accepted only before an order has been processed, dispatched or handed over for delivery.

Once an order has been processed or dispatched, cancellation may not be possible.

For bulk, corporate, event, hotel, restaurant or other business orders, cancellation terms may be different and will be communicated at the time of order confirmation.

To request a cancellation, please contact us as soon as possible using the contact details provided below.

2. REFUNDS

Where a refund is approved, the refund amount will depend on the circumstances of the cancellation or order issue.

A refund may be considered in situations such as:

An order is cancelled and payment has already been received.
Payment has been received but the confirmed order cannot be fulfilled.
An incorrect or damaged product is delivered, subject to verification.
A duplicate payment has been made.

Refunds will be processed using the original payment method wherever reasonably possible.

3. DAMAGED OR INCORRECT PRODUCTS

If you receive a product that appears to be damaged, defective or different from the confirmed order, please contact us promptly after delivery.

We may request:

Order details
Photographs of the product or packaging
Details of the issue
Other information reasonably required to verify the complaint

After verification, we may offer an appropriate resolution, which may include replacement, refund or another mutually agreed solution.

4. NON-DELIVERY

If an order could not be delivered due to circumstances attributable to the customer, such as an incorrect address, unavailable recipient or failure to accept the delivery, the order may not qualify for a refund of delivery-related charges.

For bulk and business orders, the applicable terms will depend on the confirmed order and supply arrangement.

5. BULK & BUSINESS ORDERS

Cancellation and refund conditions for corporate, event, catering, hotel, restaurant, institutional, retail or other bulk orders may vary depending on:

Order quantity
Advance payment
Production or preparation status
Delivery arrangements
Cancellation timing
Custom requirements

The applicable cancellation and refund terms may be communicated separately during order confirmation or quotation.

6. REFUND PROCESSING TIME

Once a refund has been approved, we will initiate the refund within a reasonable period.

The time taken for the amount to appear in your account may depend on the payment provider, bank or financial institution involved.

ONE SMALL DROP is not responsible for delays caused by third-party payment providers or banking systems.

7. NO CASH REFUNDS

Unless specifically agreed otherwise, approved refunds will generally be processed through the original payment method or another appropriate electronic method.

8. CHANGES TO THIS POLICY

ONE SMALL DROP may update this Cancellation & Refund Policy from time to time to reflect changes in our business practices, products, services or applicable requirements.

The updated version will be published on this page with the revised “Last Updated” date.

9. CONTACT US

For cancellation, refund or order-related queries, please contact us:
Website: onesmalldrop.in
Phone: +91 8605007597 / +91 9011677822
Email: care@kravindustries.com

ONE SMALL DROP
Business/Registered Address:
KRAV INDUSTRIES
Plot Nos. 16, 17, and 18, Gat No. 368, Village Bhivadi,
Near Saswad-Purandar, Pune. Maharashtra-412301